![]() Wegmans was not the only grocery store to be recognized by ACSI, however. Job security for customer service personnel was hard to come by and everybody was trying harder to please customers.” “This was because it was a tough environment to compete in. “Customer satisfaction with retail has been higher than its historical norm over the past few years as the economy slowly emerged from the Great Recession,” Claes Fornell, ACSI founder and chairman, said in a press release. The ACSI report was compiled from e-mail interviews conducted with nearly 10,000 randomly chosen customers, who were asked questions about their satisfaction with everything ranging from location and hours to staff friendliness. Amazon holds the number one spot this year, although the Publix supermarket chain comes in at number six. 1 company for reputation by Harris Poll for the first time, beating out the likes of giants like Apple and Google, among others. The discount grocery chain, which has 85 stores spread throughout New York and the mid-Atlantic region, was chosen as the number one supermarket by the American Customer Satisfaction Index (ACSI) this week. Wegmans continues to dominate in customer satisfaction.
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